Legal

BATSAM TRADING S.à r.l. operates under a unified set of policies effective 01.01.2025. Our Terms of Sale set the contract for every coffee purchase — defining key terms, order acceptance, title and risk transfer on delivery, perishable-goods limitations, force majeure, and Luxembourg governing law. They link out to shipping/returns, privacy, and dispute resolution so customers see the full purchase framework in one place.

General Terms and Conditions of Sale

Our General Terms and Conditions of Sale set the contract for every purchase: they define key terms, govern ordering and acceptance, note that coffee products are perishable, transfer risk at delivery and title after full payment, outline your 14‑day withdrawal right with perishable/unsealed exclusions, cap liability to the purchase price (except for gross negligence or willful misconduct), and place any disputes under Luxembourg law and courts.

Terms of Use

The Terms of Use govern how visitors use the www.batsam.lu platform: eligibility, acceptance of updates, accurate account/checkout information, permitted conduct, intellectual property protection, and ordering/payment rules. They also reiterate the 14‑day EU withdrawal right as shaped by our perishable-goods rules and direct readers to the Return and Shipping Policy for the operational steps.

Return and Shipping

Our Return and Shipping Policy explains where we ship (EU only), typical processing times (1–3 business days), how fees and tracking are shown at checkout, and the limits that come with perishable coffee. It details the 14‑day cooling‑off right, the exclusions for opened/unsealed or customized products, the 48‑hour window to report damage with photos, when refunds are issued, and who covers return postage.

Privacy Policy

The Privacy Policy names BATSAM TRADING S.à r.l. as data controller, lists the personal, transaction, technical, and communication data we process, why we process it (orders, support, security, marketing with consent), GDPR lawful bases, data retention, international transfers, and your rights (access, rectification, erasure, restriction, portability, objection, and consent withdrawal). It also points to our cookies practices and security measures.

Disclaimer

The Disclaimer reminds users that coffee is a natural, variable, perishable product; minor differences in taste or appearance aren’t defects, and liability is limited to the purchase price except for gross negligence or willful misconduct. It reinforces customer responsibilities (storage, allergy awareness) and cites EU consumer and food‑safety compliance alongside Luxembourg jurisdiction.

Contact

For any policy questions or to exercise your rights, contact:

BATSAM TRADING S.à r.l.,
8, rue de la Grève, L‑1643 Luxembourg, Grand-Duché de Luxembourg
info@batsam.lu.