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Question & Answers
BATSAM™ is established brand with history of being present on all key coffee markets: roasted beans coffee blends in variety (Arabica/Robusta), instant coffee and capsules (NESPRESSO® equipment compatible)
Instant coffee is a product derived from coffee beans through manufacturing processes that result in an extract of either granules, powder, or a liquid concentrate. BATSAM™ uses high quality ingredients processed with top notch technological cycles.
Instant coffee is made by brewing a concentrated liquid solution of carefully selected coffee raw material and then removing the water through dehydration. The leftover residue powder is instant coffee. For above instant coffee manufacturing steps BATSAM™ utilize latest combination of Hot Water Extraction, Spray Drying, and Additional Aromatization technologies can be used for instant coffee manufacturing. These technologies are crucial steps to control and are constantly being refined and improved to produce higher-quality and more flavorful instant coffee. The combination of advanced extraction, efficient drying, and sophisticated aromatization techniques plays an important role for the taste of BATSAM™ instant coffee product reach heights you are deserving to.
Yes, BATSAM™ capsules are compatible with NESPRESSO® standard machines.
No, The BATSAM™ coffee Cups are made from FOOD GRADE, PP Material, which is tested and approved by the local UAE authorities.
Yes, BATSAM™ supply various roasted coffee blends from best beans of Arabica and Robusta, as well as pure selection, including some variety under Halal certification program which is based on the Halal requirements and Organic (for 100% Arabica), including among others a set of social and environmental criteria for responsible growing practices and sustainable farming of coffee such as ethical and fair business practices, transparency and accountability, product quality and safety, environmental sustainability, social responsibility.
Yes, BATSAM™ coffee beans, before you receive it, go through all relevant steps starting from careful selection of coffee at coffee plantation being harvested to the level when coffee cherries ripe to necessary level when sugar content within the cherry increases significantly and beans gets structure which developing the complex flavors we associate with high-quality coffee. Ripe cherries produce coffee with superior sweetness, acidity, and overall complexity. Harvesting only ripe cherries ensures a more consistent and higher-quality final product. Once coffee beans are collected and delivered to the factory, they undergo processing using either the washed (wet) method, which typically yields BATSAM™ coffee beans with a clean, bright acidity, crisp flavors, and delicate aromas, or the natural (dry) method, resulting in a fuller body, lower acidity, sweeter, fruitier notes, and more intense flavors. Following this initial processing, the next absolutely vital stage is drying. This crucial step, which reduces the moisture content of the beans to prevent spoilage, is carried out using state-of-the-art equipment or a combination of modern and natural techniques. It can be done using sun drying, mechanical dryers, or a combination. Milling is important step prior roasting in art of preparation of BATSAM™ coffee beans, when hulling (removing the parchment layer (dry husk)), polishing (removing any remaining silver skin) and grading (sorting beans by size and quality) – beans reach their highest quality before they are sent to their final stages of preparation. During roasting, which is truly art and secrete sauce, BATSAM™ coffee beans are heated to varying temperatures, developing flavor and aroma due to different roast levels (light, medium, dark) which affect the final taste. Thus you receive BATSAM™ coffee beans known to you under FORZA, CLASSICO, LEGGERO and DELICATO labels each with its own unique palate.
Yes, BATSAM™ supply capsule and beans coffee made of certified coffee beans labeled with Organic (Bio) mark as “Organic coffee” under EU regulation. That in general means that BATSAM™ contains no harmful chemicals as Organic coffee production relies on natural methods to control pests and fertilize the soil. As well as BATSAM™ Organic is better for the environment because Organic farming practices are generally considered more sustainable as they help to protect the health of the soil, reduce water pollution, and conserve biodiversity. For beans take a note on BATSAM™ DELICATO which is 100% Arabica bean with Organic and Halal Certifications. For capsule coffee – refer to BATSAM™ Organic Coffee, 5gr capsules with respective Organic Certificate.
It is around 60% or more of the world’s coffee market. Arabica plants typically thrive at higher altitudes, generally between 600 to 1,800 meters above sea level in tropical and subtropical regions. It is more flavorful & aromatic than other kind of beans. Normally it is half the caffeine of Robusta. And it is higher priced than Robusta, another famous kind of coffee beans. Arabica is prized for its complex and nuanced flavor profile, with a focus on sweetness, acidity, and a range of delicate aromas. 100% Arabica coffees allow you to savor the unique characteristics of a single origin, while blends offer a more diverse and often more affordable option. BATSAM™ Coffee Beans contains various content of Arabica beans, including BATSAM™ DELICATO which is 100% Arabica bean with Organic and Halal Certifications.
It is smaller rounder beans compare to Arabica. Robusta is easier to grow, greater resistance to disease & pests. It is tolerant to higher temperatures and wetter climates. Robusta is usually grown at 100 - 250 m. above sea level. Robusta grows faster and yields bigger crops. It is edgy, more powerful flavor and less fragrant that its peer-to-peer Arabica. Robusta plays a crucial role in these coffee blends, with its high intensity, low acidity, full body, and distinct flavor profile which at the end contribute to the complexity and character of the final coffee. BATSAM™ coffee beans contains various content of Robusta beans, including its FORZA, CLASSICO and LEGGERO labels with distinctive Halal Certification.
BATSAM™ products are crafted in diverse locations, with key manufacturing hubs in the United Arab Emirates (UAE) and the European Union (EU). Our coffee journey begins with meticulously selected, time-honored beans from renowned coffee-growing regions across the globe. The sourcing is based on exceptional beans from Africa, including the rich and nuanced flavors of Angola, Ethiopia, and Uganda; from Central and South America, embracing the vibrant profiles of Brazil, Colombia, Nicaragua, and Peru; and from Southeast Asia, showcasing the unique character of Vietnamese coffee.
All of BATSAM™ products follow the respective regulations in provision of clear and easily understandable food information to consumers – all coffee product packaging are included with such Nutrition Facts and other descriptive labeling which empowering them to make informed coffee choices.
Yes, all our coffee products are sealed and packaged properly with best food preservation practices including vacuum sealing and nitrogen packaging which help to minimize environmental impact and extent storage live. We use various protective materials such including such as aluminum foil or (due to its excellent barrier properties against oxygen, moisture, and light) or its combination with other materials for added strength, flexibility, barrier properties and sealability (such as plastic types like polypropylene (PP) and polyethylene (PE) are used for their durability and sealability) or paper for creating a more sustainable and biodegradable packaging option. With implementation of advanced packaging techniques such as vacuum sealing (to prevent oxidation, which can lead to spoilage and a loss of flavor), gas flushing (filling the package with a neutral gas, such as nitrogen or carbon dioxide, before sealing to displace oxygen, further preventing oxidation), one-way degassing valves (laminated with other materials, such as aluminum foil as well as its combination with plastics and paper for strength and to enhance packaging barrier properties) which allow excess carbon dioxide, which is produced naturally by coffee beans, to escape from the package without letting oxygen in, and all together this helps to maintain a low oxygen environment inside the package.
Opened BATSAM™ products are still safe to drink up to the Best Before date on the packaging. The shelf life is maintained according to each product instruction as long as the product is stored securely closed in a cool and dry place.
We treat coffee like great bread which means we advise you to buy fresh and more often, rather than storing it up. Despite of that, our coffee in beans, cups, sachets and capsules offer excellent environmental protection. It allows the coffee product items to have a longer shelf life once properly stored compared to fresh food. Still it is considered as perishable good due to factors such as lipid oxidation, evaporation of volatile compounds that contribute to the coffee's flavor profile, moisture absorption. Thus, if stored, then we recommend storing the coffee in a dry and cool place and properly closed.
Yes, BATSAM™ has tailored packaging solutions for HoReCa & Wholesale. We may offer a range of packaging solutions specifically designed for HoReCa and wholesale customers, including bulk bags, catering-sized canisters, vending machines. For our HoReCa and wholesale partners, we may provide flexible packaging options, as example - bulk bags for high-volume orders. We offer competitive pricing on bulk orders for your convenience and cost-effectiveness. Please fill in respective B2B contact form at our e-commerce platform and we would come back to you after respective validation and onboarding process is completed.
Please fill in respective B2B contact form at our e-commerce platform and we would come back to you after respective check and registration. Then please easily place order to get your likely product with specially negotiated for you conditions.
